Member Direct FAQs

What is the MemberDirect portal?

The MemberDirect portal is our upcoming online platform designed to enhance the member experience. It allows members to manage their retirement benefits conveniently online.

With MemberDirect, you can:

  • View your payment advice electronically
  • Update your contact information and beneficiary designations
  • Retire online
  • View DROP and PROP account balances
  • Request PROP account distributions
  • Run benefit calculations
  • Purchase service credit
  • And much more!

How do I access the MemberDirect portal?

The MemberDirect portal is coming soon. APRS will rollout access to the portal in phases. When you are eligible to access the portal, APRS will send you a PIN number to register for portal access.

How do I update my personal information such as address, bank account, or tax information?

Retirees: Effective January 1, 2025, APRS will no longer utilize the Northern Trust Benefit Payment Passport system for retiree address, bank, and tax withholding changes. These changes will be available for retirees to make in the MemberDirect portal in the future, but during the transition phase, members will need to contact APRS directly at https://www.ausprs.org/contact to update their information.

Why does my retiree pension payment look different in my bank account?

Effective January 1, 2025, APRS will no longer utilize the Northern Trust Benefit Payment Passport system for pension payroll. Therefore, your pension payment will now show in your bank account as “APRS”.

Where is the online calculator on the APRS website?

Due to the upcoming APRS pension software upgrade, the online calculator has been removed from the APRS website. Please contact our office at [email protected] for any calculation requests.